Waterwheel
Diamond Resorts International
Probably the Best Server Backup in the World
Last Christmas we had a real problem recovering a server, following a serious crash. Although we had a series of tape backup, using only the best quality tape, a Sony tape drive and BackupExec, when we came to move the tape drive to a new server to recover the all important data we could not find a driver for the drive. Neither the native drivers or the BackupExec driver would work. The skills of one of my engineers saved the day with the use of a PE type boot CD in the failed server with allowed him to access the one of the raided drives and copy the data to a USB portable hard drive.
So we have been looking for a better solution.
In conjunction with Basic Business Systems (http://www.basic.co.uk/) with now use CA ARCserve D2D for backing up servers, first to NAS devices and then we copy this to either USB protable HDD or across the internet to remote storage. Backing up is fine – but the real strength is its speed of recovery. The Bear Metal Recovery simply speeds up the time to recover a server. It is also practical to test the recovery process and several of our clients who are now using this software are going to have a Disaster Recovery practice – we will go in on a Saturday with a spare black server, turn off the working box and recover ti to the spare using only the D2D files. If it works great, but if we do have any issues we will be able to solve them, whennot under pressure of a real crash.
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Pine Lake Resort Internet – Update Day 3
I got a call from another Swisscom tech support engineer today at about 2.30pm – who said he could not log into the device in my unit, so would be passing it back to Pine Lake onsite staff who would replace the unit. (I now wonder why this onsite team could not have visited me on Monday and swapped the device anyway – at least I would have been happy.)
Needless to say I did not get a visit today – now fed up wit this I am going to ask for a refund tomorrow and tell them to forget it.
Saturday evening – paid my money but no internet – I bought 7 days although that is really 6 days in the unit
Sunday – no high speed internet – 5 days left
Monday – no high speed internet – 4 days left
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Pine Lakes Internet
I went to the reception to report the issues with the sooo slooooow internet and got the expected “here is the Swisscom tech support number call them response”.
However the call is free when made from the phone in my unit – so I called them, and spoke to tech support who listened to the problem. I explained what I did for a living, he skipped any “play book” questioned, checked my IP and DNS with me. Ran some quick tests from his end and with in five minutes had escallated the call to the next level, with a promise of a call back to me later today.
Very good service – let’s see where this goes now.
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Wayport Internet Connection
I am staying at Pine Lakes, part of Diamond Resorts for the next week and as the resort advertised high speed wireless Internet access (and there is an access point in my chalet with a good connection) I thought I would spend the £27.50 on a weeks access. Not cheap but I thought it would work at least.
DON’T buy it if you stay here.
I have plenty of experience of connecting any device to any wifi network – this took nearly an hour to get the pages to come up and accept my expensive code (expensive if it doesn’t work) and once done it is dead slow. I have been waiting for nearly 15 minutes for my blog homepage to refresh on my laptop. Again if you stay here don’t buy it.
I will take it up with reception in the morning. Watch this space to see how they deal with it.
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