Technology

iPhone – Phone Speaker Failure!

Without any warning my phone speaker on my iPhone failed. The speaker phone worked, the hearphones worked on phone calls as did the bluetooth connection/speaker.

This happened Wednesday 13th July.

So I went to the internet to find the solution and although I tried a number of the solutions I found there from a complete restore from the backup to following complicated routines of unplugging and plugging in the headphones whilst starting and stopping the iPod player nothing seemed to work for me.

I was convinced it was a software issue but was resigned to a hardware fault. I was going to book an appointment at an Apple shop, on Monday but one of my engineers was off sick so I had no time to do this, when just as suddenly, I realised, as I answered a call and was about to switch on the speaker phone I could hear the caller through the normal phone speaker!

Well I was very happy about this but puzzled by it just starting. The only thing that I had done that day was to update four apps on the iPhone – don’t ask me which ones because I do not remember, but may be one of these patched the software issue, possible it was that app that caused the problem in the first place. Who knows?

Speaker magically resurrected Monday 18th July!

The one saving grace in the issue was the minature bluetooth earpiece i bought from Tesco sometime back. I linked this to my iPhone so I could continue to use it whilst the phone healed itself!

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Probably the Best Server Backup in the World

Last Christmas we had a real problem recovering a server, following a serious crash. Although we had a series of tape backup, using only the best quality tape, a Sony tape drive and BackupExec, when we came to move the tape drive to a new server to recover the all important data we could not find a driver for the drive. Neither the native drivers or the BackupExec driver would work. The skills of one of my engineers saved the day with the use of a PE type boot CD in the failed server with allowed him to access the one of the raided drives and copy the data to a USB portable hard drive.

So we have been looking for a better solution.

In conjunction with Basic Business Systems (http://www.basic.co.uk/) with now use CA ARCserve D2D for backing up servers, first to NAS devices and then we copy this to either USB protable HDD or across the internet to remote storage. Backing up is fine – but the real strength is its speed of recovery. The Bear Metal Recovery simply speeds up the time to recover a server. It is also practical to test the recovery process and several of our clients who are now using this software are going to have a Disaster Recovery practice – we will go in on a Saturday with a spare black server, turn off the working box and recover ti to the spare using only the D2D files. If it works great, but if we do have any issues we will be able to solve them, whennot under pressure of a real crash.

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iPhone 4 SMTP Servers

Whilst changing my email account from POP to IMAP I discovered multiple smtp servers listed in the account settings. Most of them were turned off but to keep things neat I wanted to delete the unwanted servers, however when I opened the servers the expected red “delete” button was not there.

These SMTP servers are inherited from other email accounts on the iPhone – and if the selected account send server fails, the email client will try to use an alternate server from the other accounts (an excellent feature as it allows the iPhone to seamlessly send email whether connected via 3G or wifi). But if like me you use your iPhone to test accounts for clients then you soon accumulate a selection of SMTP servers.

So after puzzling for a few minutes on “no delete button” I hit on the idea of editing the smtp server to something more relevant to me – however saving the information after editing with an error in the name meant if failed the verification, I continued and saved the details, on reopening the information the delete button was back. So following that fortunate error I had a plan.

Go to Settings – Mail, Contacts, Calendars
Select an email account where the server you want to delete is not the default send server
Open the account and tap on SMTP Server
Under Other SMTP Servers choose the server you want to delete
Turn the server off
Edit the Host Name to anything
Click Done
On the error message click Save
Close the account – when it is re-opened the Delete Server button will be there

On deleting servers check that all your email accounts still have valid SMTP servers.

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iPhone and Text Files Again

As I explained the other day, we use plain text files as part of our process of providing support for our clients – and I had discovered PlainText for DropBox. On Friday I went looking through the Apps Store for a good client to read tech PDF files and I discovered GoodReader. I bought it for the first job, and it dealt very well with the PDF file I needed to have reference to whilst crammed into a server cupboard. However GoodReader is far more than a well thought out PDF viewer.

* It includes a text editor and has a local file system so your iPhone now has a My Documents folder!

* You can import pictures info My Documents – I am now able to document a job now with both images and text.

* At Octagon Technology we not only use DropBox to share information but we have a NAS on our network with FTP access – GoodReader has the ability to connect to this and upload and download files to the iPhone.

* Working through the set up GoodReader gives you a URL to save as a bookmark in Safari, which if you use it when on a web page it will save a local copy of the page. Very useful when I am collecting information to solve a technical problem.

* It connects to many of the Cloud services as well as user servers.

* You can connect it to an email mailbox to access files or messages.

For a full list of features check out their web site,

For me this is a “must have” app.

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Banana Glue

What a great name for a software company – Banana Glue!

In my job it is often useful to find out what machines are on a net work – if I can get a wifi connection the Banana Glue’s iNet scanner is a great tool to give you that information. I tried the free version and after just a few minutes on a network I bought the pro version – it rapidly let me find out the fixed IPs of the printers on the network.

The website (Banana Glue) describes the features of the software in detail, and provides a link to the Apps Store – but two of the best features are to be able to save or email the scan results, for filing or later comparison of a network’s structure.

I used it today on a smaller network, originally just to have a record of the structure but it actually showed that another PC in the shared building was using the the connection without permission – that we soon stopped by changing the WPA code and hiding the SSID.

Before the iPhone I used (and still use) an application SuperScan – which I have installed to a USB stick for use onsite. I have an older version which causes less aggravation with anti-virus software. It to can save the scan results and the software has been an essential part of my everyday tool kit for work.

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DropBox, PlainText and Super Bowl 45

At Octagon Technology we use DropBox (www.dropbox.com) as a way of storing and sharing technical information between the field engineers. It is easy to set up and use and very flexible with a number of access options, from registered computers that hold a copy of the online data to web and smartphone access.

On the iPhone, DropBox integrates into DocumentsToGo and this adds to the usability of both products.

I have installed it on my son’s new laptop this weekend as a place for him to store his school work – it will also allow him to do his homework on his iPod Touch or another computer when we are away and to know it will be on his laptop when he gets home – something that will become more important to him as he starts off on his GCSEs.

One of the most useful applications I use is a plain text editor – I use Notepad++, (http://notepad-plus-plus.org/), on my Windows 7 laptop. It is a well featured editor, and there is a PortableApps version which I use on a memory stick when out onsite. The software is also freeware. On my HTC Windows Mobile phone I used a text editor called Made – a quick bit of software for making notes whilst working onsite at clients – something I have to do all the time. When I got my iPhone I could not find a useful test editor in the Apps store – I was not prepared to pay for a “Windows Notepad” type application.

Whilst installing DropBox for my son, I noticed a program called PlainText for DropBox – a text editor that integrates with DropBox, it looked ideal for me, as when I am making notes for work they nearly always need to end up in the DropBox. I installed it, tried it out and my initial impressions were very positive. The software has a very clean and user friendly layout, making it really fast and easy to use. It can create folders in your DropBox and it can be used offline – synchronising the files when opened next and the phone (or iPod – my son has put it on his Touch) is online. The real test will come tomorrow – I have a couple of support calls tomorrow which will need notes so I will test it then.

There is one thing, there is a useful show/hide keyboard button so you can, hide the keyboard, and see more of your text if needed, a good thing when reviewing your text. However if you then hold and zoom to place the cursor exactly where you need it in the file, the show keyboard button has disappeared. You can tap the text to get the keyboard back but most likely the cursor is now not where you need it, so you have to zoom again. It would be beyter if the button did not disappear.

It has taken over three hours to write this post as I have been writing it between the plays of Superbowl 45. (It is half time at the moment and the Black Eyed Peas are about to play – although we did not get messages from our local Fox station we got the BBC!)

I have watched Super Bowls since I discovered American Football with my Dad when it was first screened on Channel 4 with Nicky Horne. Over the years have I watched it with my Dad. One year I watched it in Australia and he watched it in England and I phoned him after each quarter. When I moved to Lincolnshire I drove back to Grays, watched the game and then back to Lincoln to the office for Monday morning. Even last year we watched it apart but spoke on the phone during the game. I have missed him this year but hopefully next year I will organise it to watch the game with my son.

(I wrote this post offline using PlainText and the copied and pasted it into WordPress for the iPhone.)

Didn’t manage to complete this post by the end of half time – may be by the end of the 3rd quarter – hope the Steelers get back in the game, to make it a game worth watching. And I wasn’t disappointed – less than five minutes into the second half and a Steelers touchdown, it is a game again.

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Sat Nav App for my iPhone

Darren from Absolute Electrical Group (http://www.absoluteelectricalgroup.co.uk) recommended to me a free satnav app for the iPhone. Free – it cannot be very good – can it?

http://itunes.apple.com/gb/app/navfree-uk-roi/id391334793?mt=8

Navfree for UK and ROI takes a while to download and install as it includes the maps so you can use it when offline. When you first run the program you need to go to the Navmii Store, (the shop icon is built into the app), to download the free postcode database. Also available is a safety camera database – this you have to purchase, but it is a bargain,

I tried the software out this morning on the drive from Aviemore to Carnforth and it did as good a job as my Toyota built in satnav – with some additions.

It’s portable so I can also use it in my wife’s car.
One of the navigation options is UK postcodes (something that the Toyota satnav lacks).
Another navigation option is that you can use Google to search for your destination – this needs a data connection.

Using the software is very intuitive and it only took moments to load my destination and set it to navigate. The verbal instructions were very accurate and there are a choice of voices. The map display was clear and easy to understand with only a glance. There is a choice of 2d or 3G and day or night illumination.

The tracking to roads of the car icon seemed accurate as far as I could tell, not being able to stare at screen whilst driving. The vehicle speed is displayed and this too was reasonably accurate – as was the ETA displayed on the navigation screen.

It was also very easy to add destinations to the Favourites list.

Even after such a short test of the software I would recommend anyone with an iPhone to give Navfree a try. It got mebto Carnforth!

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