Business

Caffé 19

I have been using a new cafe for business and staff meetings – Caffé 19. Good prices, plenty of choice (including a variety of all day breakfast options) and a warm welcome from the staff.

As the cafe is part of The Lincoln Golf Centre there is plenty of free parking – and it is well located for the A46 and the Lincoln bypass.

The only thing missing is wifi internet access – to solve that Octagon Technology is installing a wifi access point there next week. Buy a coffee (don’t be mean buy a cake or sandwich as well) and Sue, behind the bar, will give you the code.

If you go there mention this post to Sue.

Sorry it is now closed 🙁

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iPhone 4 SMTP Servers

Whilst changing my email account from POP to IMAP I discovered multiple smtp servers listed in the account settings. Most of them were turned off but to keep things neat I wanted to delete the unwanted servers, however when I opened the servers the expected red “delete” button was not there.

These SMTP servers are inherited from other email accounts on the iPhone – and if the selected account send server fails, the email client will try to use an alternate server from the other accounts (an excellent feature as it allows the iPhone to seamlessly send email whether connected via 3G or wifi). But if like me you use your iPhone to test accounts for clients then you soon accumulate a selection of SMTP servers.

So after puzzling for a few minutes on “no delete button” I hit on the idea of editing the smtp server to something more relevant to me – however saving the information after editing with an error in the name meant if failed the verification, I continued and saved the details, on reopening the information the delete button was back. So following that fortunate error I had a plan.

Go to Settings – Mail, Contacts, Calendars
Select an email account where the server you want to delete is not the default send server
Open the account and tap on SMTP Server
Under Other SMTP Servers choose the server you want to delete
Turn the server off
Edit the Host Name to anything
Click Done
On the error message click Save
Close the account – when it is re-opened the Delete Server button will be there

On deleting servers check that all your email accounts still have valid SMTP servers.

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Banana Glue

What a great name for a software company – Banana Glue!

In my job it is often useful to find out what machines are on a net work – if I can get a wifi connection the Banana Glue’s iNet scanner is a great tool to give you that information. I tried the free version and after just a few minutes on a network I bought the pro version – it rapidly let me find out the fixed IPs of the printers on the network.

The website (Banana Glue) describes the features of the software in detail, and provides a link to the Apps Store – but two of the best features are to be able to save or email the scan results, for filing or later comparison of a network’s structure.

I used it today on a smaller network, originally just to have a record of the structure but it actually showed that another PC in the shared building was using the the connection without permission – that we soon stopped by changing the WPA code and hiding the SSID.

Before the iPhone I used (and still use) an application SuperScan – which I have installed to a USB stick for use onsite. I have an older version which causes less aggravation with anti-virus software. It to can save the scan results and the software has been an essential part of my everyday tool kit for work.

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DropBox, PlainText and Super Bowl 45

At Octagon Technology we use DropBox (www.dropbox.com) as a way of storing and sharing technical information between the field engineers. It is easy to set up and use and very flexible with a number of access options, from registered computers that hold a copy of the online data to web and smartphone access.

On the iPhone, DropBox integrates into DocumentsToGo and this adds to the usability of both products.

I have installed it on my son’s new laptop this weekend as a place for him to store his school work – it will also allow him to do his homework on his iPod Touch or another computer when we are away and to know it will be on his laptop when he gets home – something that will become more important to him as he starts off on his GCSEs.

One of the most useful applications I use is a plain text editor – I use Notepad++, (http://notepad-plus-plus.org/), on my Windows 7 laptop. It is a well featured editor, and there is a PortableApps version which I use on a memory stick when out onsite. The software is also freeware. On my HTC Windows Mobile phone I used a text editor called Made – a quick bit of software for making notes whilst working onsite at clients – something I have to do all the time. When I got my iPhone I could not find a useful test editor in the Apps store – I was not prepared to pay for a “Windows Notepad” type application.

Whilst installing DropBox for my son, I noticed a program called PlainText for DropBox – a text editor that integrates with DropBox, it looked ideal for me, as when I am making notes for work they nearly always need to end up in the DropBox. I installed it, tried it out and my initial impressions were very positive. The software has a very clean and user friendly layout, making it really fast and easy to use. It can create folders in your DropBox and it can be used offline – synchronising the files when opened next and the phone (or iPod – my son has put it on his Touch) is online. The real test will come tomorrow – I have a couple of support calls tomorrow which will need notes so I will test it then.

There is one thing, there is a useful show/hide keyboard button so you can, hide the keyboard, and see more of your text if needed, a good thing when reviewing your text. However if you then hold and zoom to place the cursor exactly where you need it in the file, the show keyboard button has disappeared. You can tap the text to get the keyboard back but most likely the cursor is now not where you need it, so you have to zoom again. It would be beyter if the button did not disappear.

It has taken over three hours to write this post as I have been writing it between the plays of Superbowl 45. (It is half time at the moment and the Black Eyed Peas are about to play – although we did not get messages from our local Fox station we got the BBC!)

I have watched Super Bowls since I discovered American Football with my Dad when it was first screened on Channel 4 with Nicky Horne. Over the years have I watched it with my Dad. One year I watched it in Australia and he watched it in England and I phoned him after each quarter. When I moved to Lincolnshire I drove back to Grays, watched the game and then back to Lincoln to the office for Monday morning. Even last year we watched it apart but spoke on the phone during the game. I have missed him this year but hopefully next year I will organise it to watch the game with my son.

(I wrote this post offline using PlainText and the copied and pasted it into WordPress for the iPhone.)

Didn’t manage to complete this post by the end of half time – may be by the end of the 3rd quarter – hope the Steelers get back in the game, to make it a game worth watching. And I wasn’t disappointed – less than five minutes into the second half and a Steelers touchdown, it is a game again.

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Lost! One Domain – Last Seen Going That Way!

I have been with a client today (who shall remain nameless) who could not answer the simple question of who is hosting their domain!

Let me put that question more simply. “To whom have you entrusted a vital asset of your company – one on which you depend for promotion and business critical communications?”

This is the second time this week this has happened – the other was an ex-client, who was always looking for the cheapest deal and moved away from us as someone he knew, who agreed to look after his laptop for far less than I pay for coffee! Following that he then moved his domain from the trusted partner we recommended. Now after several years he is going through the process of saying various companies are responsible for this loss when in reality, originally he put no value against his domain and took no care of it.

So the moral of this story is that everyone needs to know who has control of their domains – and the ultimate answer to this question should be THEMSELVES. Find a trusted supplier to host the domain (if you cannot do it yourself) and then get that supplier to talk to the web designers and support companies to sort the details out.

For support clients of Octagon Technology we offer hosting facilities and many take advantage of this so they know their domains are safe. We also work with a number of web companies (of which Develop and Promote is our primary partner) where our clients have their domains hosted but we keep the details on file so they cannot forget!

This article is sponsored by Octagon Technology of Lincoln, England

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Server Did Not Work

Back to work this morning with a bump, one of our client’s suffered a major power outage over the weekend – the UPS closed the server down without issue, except when it was restarted the clients could not log in, browse the web etc. (HP server running Windows Small Businee Server 2003). I promised the client one of my engineers would be there for 8am to see if the problem could be solved before his staff got in. I got to go!

A check of the event log showed several errors all of which pointed to a problem with the IPSEC service not starting. I tried to start the service manually but that did not work. In consultation with an engineer from another company it was decided simply to disable to IPSEC service and restart to server. This worked in as much as it allowed the office to start working again (including several staff who connect and use terminal services) but it did not address what was wrong. The client was happy – even though user who access their email via OWA were unable to without the IPSEC service running – as by 10am his people were working. We’ll work the solution out later this week.

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Pine Lake Resort Internet – Update Day 3

I got a call from another Swisscom tech support engineer today at about 2.30pm – who said he could not log into the device in my unit, so would be passing it back to Pine Lake onsite staff who would replace the unit. (I now wonder why this onsite team could not have visited me on Monday and swapped the device anyway – at least I would have been happy.)

Needless to say I did not get a visit today – now fed up wit this I am going to ask for a refund tomorrow and tell them to forget it.

Saturday evening – paid my money but no internet – I bought 7 days although that is really 6 days in the unit
Sunday – no high speed internet – 5 days left
Monday – no high speed internet – 4 days left

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