I went to the reception this morning to ask what was going to happen. To be fair the receptionist did not know, I didn’t think she would, but I needed her to pass my problem on. Helpfully she said she would pass my problem on to her manager, unhelpfully she informed me that Pine Lake could not authorise a refund!
So after a day walking along the coast – see photo below taken from the promenade at Morecambe – I went back to reception where there was some news. The site maintenance could not fix the issue, neither can Swisscom, so no Internet. I did however get my money back.
Moral – I am sure the high speed internet works here, but think twice before buying it could use up some of your holiday sorting it out.
It is a shame I did not pack one of my engineers and his laptop, spares and toolbox – I just have the feeling we could have sorted at least a patch to get the customer online.
