I got a call from another Swisscom tech support engineer today at about 2.30pm – who said he could not log into the device in my unit, so would be passing it back to Pine Lake onsite staff who would replace the unit. (I now wonder why this onsite team could not have visited me on Monday and swapped the device anyway – at least I would have been happy.)
Needless to say I did not get a visit today – now fed up wit this I am going to ask for a refund tomorrow and tell them to forget it.
Saturday evening – paid my money but no internet – I bought 7 days although that is really 6 days in the unit
Sunday – no high speed internet – 5 days left
Monday – no high speed internet – 4 days left