I went to the reception to report the issues with the sooo slooooow internet and got the expected “here is the Swisscom tech support number call them response”.
However the call is free when made from the phone in my unit – so I called them, and spoke to tech support who listened to the problem. I explained what I did for a living, he skipped any “play book” questioned, checked my IP and DNS with me. Ran some quick tests from his end and with in five minutes had escallated the call to the next level, with a promise of a call back to me later today.
Very good service – let’s see where this goes now.